FAQ
Pricing and payments
A fixed fee is based on an agreed scope of work, deliverables and timeline. Once the quotation is approved, anything included in that scope will be completed for the agreed amount. New features or requests outside the approved scope will be quoted separately before work begins.
Yes. I can recommend a smaller first phase that covers your most important business needs. Additional pages, integrations or features can then be added in a later phase.
Knowing your budget helps me recommend a realistic solution and prioritise the features that will create the most value for your business. It also allows us to separate essential requirements from features that can be added later.
Prices are based on the work, expertise and time required to complete the project properly. Instead of reducing quality, I can help adjust the scope or divide the project into phases to better suit your budget.
For fixed-price projects:
- Projects below RM2,000 require full payment before work begins.
- Projects above RM2,000 require a 50% deposit, with the remaining balance payable according to the agreed project milestones or upon completion.
- Subscription services are billed monthly or annually.
Work begins after the required initial payment has been received.
- Pick a service and pay by
 
 
 
 
 
 
 
 
 
 
 
 
Paying for an invoice?
- Pay using the payment page to input the amount and invoice no.
- Manual bank transfer to MAYBANK ACCOUNT 5123-1666-1647 (MISSYANO CREATIVE) SWIFT CODE: MBBEMYKLPJY
Before the project begins
Get a copy of the agreement when you sign here.
Depending on the project, you may need to provide:
- Company information
- Logo and brand guidelines
- Images, videos or product photographs
- Product details and pricing
- Few examples for reference
A project checklist will be provided so you know exactly what is needed.
It is best to begin after the required materials are ready. Missing content can delay the project and affect the design process. If you need help organising, preparing or uploading content, this can be provided as an additional service quoted as a separate fee.
Your project will be scheduled after the quotation or agreement is accepted, the required payment is received and all essential materials have been submitted.
Design and development begin after the planning phase has been completed.
The estimated timeline begins once all required materials, approvals, access details and initial payment have been received.
Delays in providing content or feedback may move the delivery date accordingly.
Design and development
Estimated timelines for a straightforward project are:
- WordPress CMS website: approximately 1–3 weeks
- E-commerce website: approximately 2–6 weeks
- Custom or integration-heavy website: quoted according to scope
These estimates assume that content, feedback and approvals are provided on time.
Yes. References are useful for understanding your preferences, industry and desired direction. However, I will adapt the ideas to suit your brand, content, users and business objectives rather than directly copying another website.
You will be involved through structured feedback and approval stages, while I guide the overall design and technical decisions.
Yes. I can redesign an existing website, migrate it to managed WordPress cPanel hosting. Before quoting, I will review the current website, content, functionality, SEO requirements and hosting environment.
Yes. Websites are designed to work across common desktop, tablet and mobile screen sizes. Final testing is completed before launch, although third-party plugins and external services remain subject to their own compatibility.
Communication and feedback
Project communication is mainly handled in writing through the agreed messaging channel, email or client portal. This keeps requirements, feedback and approvals clearly documented and reduces misunderstandings.
Calls can be arranged when a discussion would be more effective.
We use a click, point and type interactive comments right onto your design mockups / website designs. View example here.
Ownership, files and support
Project communication is mainly handled in writing through the agreed messaging channel, email or client portal. This keeps requirements, feedback and approvals clearly documented and reduces misunderstandings.
Calls can be arranged when a discussion would be more effective.
The standard fee covers the completed deliverables listed in the quotation. Editable source files—such as layered PSD, AI or other production files—are not automatically included unless specifically stated.
If editable files are required, they can be added to the quotation with the appropriate source-file or licensing fee.
Yes, training is provided in a form of personalised screen-recorded tutorial like sample given below in web view and PDF.
You can manage the website yourself or subscribe to a maintenance plan for updates, backups, security monitoring, uptime monitoring and technical support.
Maintenance keeps the existing website healthy. New pages, design changes and additional functionality are quoted separately.
Refund policy
- You overpay and notify us within 24 hours.
- Plugins that have not been downloaded, used, or installed.
- Design work has not begun or been given a draft.
MissYano may, at its sole discretion, refund any amounts deemed necessary or advisable, and reserves the right to reject any cancellation or refund deemed unsuitable or unreasonable.
- A draft has been shown, and the design process has already begun, which includes preliminary research and planning.
- You don’t want it after you’ve downloaded/received the design/plugin file.
- You didn’t like the design/plugin or you think the deliverables are of poor quality.
- You simply change your mind.
- You purchased an item by mistake, but you have downloaded it.
- You do not have sufficient expertise to use the plugin.
- You claim to be entitled to a refund, but you do not provide enough information to support your claim.
- Domain registration/renewal.
- Web hosting service/renewal fees.
- Any applicable setup fees
- Any problems resulting from client modifications
- You get your refund back in the same way you paid for the item in the first place.
- No refund for payment processing fees.
Working with MissYano
You work directly with an experienced WordPress developer and designer instead of being passed between salespeople, designers and developers.
Every project is approached with three priorities: build the right solution, build it properly and keep it running reliably.
Yes, the discovery call is a short suitability discussion to understand your requirements, budget and timeline. It is not a consultation, troubleshooting session or request for free design samples.
If your project requires detailed recommendations, research or technical diagnosis, a paid consultation may be recommended.
Follow these steps:
- Book a discovery call or submit your project details.
- Receive a recommended scope and quotation.
- Approve the proposal and make the required payment.
- Submit your materials through the client onboarding form.
- Your project will be scheduled and work will begin.
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