Refund will be given if:

  1. You overpay and inform us immediately within 24 hours.
  2. Items that have not been downloaded, used, or installed.

Refund will NOT be given if:

  1. Design process (including preliminary research and planning) has already begun
  2. You don’t want it after you’ve downloaded it
  3. The item did not meet your expectations or you feel the item is of low quality.
  4. You simply change your mind
  5. You bought an item by mistake
  6. You do not have sufficient expertise to use the item
  7. You claim that you are entitled to a refund but do not provide sufficient information as to why you are entitled to a refund
  8. Plugins/software/tools
  9. Domain registration and renewal,
  10. Web hosting service and renewal fees
  11. Any applicable setup fees
  12. Any problems resulting from client modifications

MissYano may, in its sole discretion, refund other amounts as it deems necessary or advisable. We reserve the right to reject any cancellation, refund that deemed unfit or unreasonable.

How refunds are handled

  1. Refunds can only be sent back to the original payment method used in a charge. You can’t send a refund to a different destination, such as another card or bank account.
  2. The payment processing fees from the original charge are not returned.
Processing Fees senangPay Stripe
Credit/Debit Card 3%  3% + RM1